Skip to main content
TrustRadius
BlackLine

BlackLine

Overview

What is BlackLine?

BlackLine automates the the processes required to finalize periodic closing of the books. Beyond close/reconciliation management the product includes capabilities to enhance the management and control of financial processes throughout the accounting cycle.In October 2020, BlackLine acquired Rimilia, an AR…

Read more
Recent Reviews

BlackLine Review

9 out of 10
March 31, 2024
Incentivized
We use BlackLine for Journal Entry and Reconciliation approvals within our organization. I am a part of the Internal Controls team, so our …
Continue reading

amazing we want more

10 out of 10
March 28, 2024
I use BlackLine (BL) for reconciliations - in my case I cannot integrate the tool for credit cards recs with BL for some reason. I would …
Continue reading

Excellent Product!

9 out of 10
October 22, 2023
BlackLine will allow us to more efficiently and effectively complete account reconciliations. We will be able to more readily analyze our …
Continue reading

Goes Beyond

9 out of 10
October 21, 2023
BlackLine helps Carlisle Companies automate financial close processes across a disparate Finance and IT landscape. It gives us better …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Multi-currency management (28)
    8.9
    89%
  • Customizable Workflows (35)
    8.9
    89%
  • Detailed Audit Trails (51)
    8.6
    86%
  • Journal entries and reports (41)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is BlackLine?

BlackLine automates the the processes required to finalize periodic closing of the books. Beyond close/reconciliation management the product includes capabilities to enhance the management and control of financial processes throughout the accounting cycle. In October 2020, BlackLine acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

173 people also want pricing

Alternatives Pricing

What is Budgyt?

Budgyt is a platform made to simplify business budgeting. With built-in functions designed for data integrity, team collaboration, and scenario planning & analysis, Budgyt is presented as an optimized budgeting experience that rids users of complex, error-prone spreadsheets and the time-consuming…

Return to navigation

Features

Consolidation and Close

Consolidation of data from multiple entities with currency management, reporting and audit trails.

8.5
Avg 8.4
Return to navigation

Product Details

What is BlackLine?

BlackLine automates the the processes required to finalize periodic closing of the books. Beyond close/reconciliation management the product includes capabilities to enhance the management and control of financial processes throughout the accounting cycle.

In October 2020, BlackLine acquired Rimilia, an AR automation solution. Rimilia's capabilities are now part of the BlackLine platform.

BlackLine Features

Consolidation and Close Features

  • Supported: Financial data consolidation
  • Supported: Journal entries and reports
  • Supported: Multi-currency management
  • Supported: Detailed Audit Trails
  • Supported: Reconciliation Automation
  • Supported: Close Checklist
  • Supported: Customizable Workflows

Additional Features

  • Supported: Intercompany Non-Trade
  • Supported: Intercompany Balance & Resolve
  • Supported: Intercompany Net & Settle
  • Supported: Compliance
  • Supported: Financial Reporting Analytics

BlackLine Videos

BlackLine Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Reviewers rate Multi-currency management and Customizable Workflows highest, with a score of 8.9.

The most common users of BlackLine are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(319)

Attribute Ratings

Reviews

(1-25 of 106)
Companies can't remove reviews or game the system. Here's why
Elisaveta Mitova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We executed Direct Sourcing RFP and BlackLine was the chosen vendor. We purchased Balance sheet Reconciliation, SAP Connector, Matching module and Manual Journal Voucher. Currently we have implementation project with expected go live May'2024
  • excellent support from our partners
  • very knowledgeable Project Manager for project implementation
  • Excellent professionals participated during we run the RFP
  • Their prices are pretty high
Excellent Balance Sheet Reconciliation module. Excellent SAP connector and Matching module Excellent Journal voucher module. Room for improvement is SSO with MS Azure to be set as standard, so organizations to pass easily the authorization groups from MS Azure to BlackLine.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use it for our tasks, account recons, journals, and hope to have variances turned on here in the next few months. These modules have helped us speed up the journal entry and approval process. It has also streamed lined our reoncs to a cnetral data base from being saved per user on multiple locations.
  • Account Reconciliations
  • Journal Entries
  • Tasks
  • Would like to have some out of the box examples on how to automate journals
  • Need to have a easier way to put custom screens/data on the home screen
  • Would like to have the ability do more on the mobile app
For my job I relay a lot of journal entry uploads. Until we brought BlackLine on, it was easy to load in SAP but all the other accounting and finance users could not get my backup easily without reaching out to me directly. BlackLine has given the ability to have this readily available to the others.
Score 10 out of 10
Vetted Review
Verified User
BlackLine has been a lifesaver for my finance team. There was some job transitioning after we had completed our setup, as two employees moved out of state. With a completely manual close process, we were at a 7+ day close. With two people gone, and no replacement for them provided, we were able to continue our close process with no hiccups, and even lowering the close to 4.5 days with the assistance of our BlackLine products. We use tasks to keep up with the differing tasks (monthly, quarterly, yearly, etc.). We use journal entries and are loving the separation of duties and audit trail it provides. We use reconciliations, which has changed my world, as I have over 300 recs a month to complete. With our account setups, it is not only able to reconcile the accounts that had no account activity for me to review, but it's also able to process my recurring and amortization items for me. We recently started using the matching feature and it has changed our 2-day cash reconciliation to a couple of hours. It worked so well, we implemented it at our foreign locations as well.
  • Reconciliations can be set up in many different ways, however you need, and is very easy to use.
  • Tasks have made it so we always know where we are at as individuals and as a team. If someone is behind, we can view that, and someone can jump in and assist when necessary. A very team-friendly addition.
  • The journal entries function is a great process as there is a definite separation of duties and an audit trail that cannot be edited, which can be provided upon request. When it can be set up to automatically "speak" to your accounting system, the process is even better as there is limited manual touching.
  • I have not found the customer community to be as helpful as we were told it would be.
  • When setting up our Matching abilities, we did not have a team big enough to have one or two people 100% focused on that set up and it took longer than we anticipated because of that. It was understandably upsetting/frustrating for the BlackLine set-up team, but it should have been something they were aware of as it was explained that we had limited staff and could not give 100% to this project until it was complete. We were able to give them a small amount of time each week.
  • Deleting/removing tasks or duplicate reconciliation accounts is not always easy to do, and requires someone with quite a bit of knowledge of the admin side to walk someone through it.
BlackLine has worked well for our companies, as we have a very old ERP system that is limited to what can be done within the system. Everything was done manually through Excel and binders to keep everything together, and each location had their own way of closing, so there was no consistency. It took longer to complete our close, and it created opportunities for a lack of separation of duties within the process. BlackLine has everything in one place, easy viewing of past months, strict separation of duties implemented (based on your specifications,) easy viewing for an auditor to get everything they need without a lot of hands on from the team, and works the same across all of our global locations, but in their local language and currency. BlackLine may not be a huge assist to those that have ERP systems that can handle doing the Recs, the JE's, the approvals, etc., all within its own system, as long as every location is on the same system. If they are all on different accounting systems, BlackLine can assist in providing consistency across all accounting locations, so processes can be the same no matter where they are located.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use BlackLine for Account Reconciliations and Close Task Management
  • Automation
  • Audit Trail
  • Documentation
  • Better response time on support tickets
BlackLine is suited for automating mundane tasks and streamlining processes. For example I used to have to manually tie out Excel balance sheet recs to the TB. It was time consuming but necessary to ensure we were within our controls. Now with BlackLine we don't have to do the tie out as it's all automated with the system. Also if a rec is certified but the balance changes after the system will automatically notify the preparer which prevents us from having a higher risk of unreconciled balances.
October 22, 2023

Excellent Product!

Score 9 out of 10
Vetted Review
Verified User
BlackLine will allow us to more efficiently and effectively complete account reconciliations. We will be able to more readily analyze our many accounts and even auto-certify some accounts. This will free up personnel to complete other tasks or conduct further analysis on other areas. Overall, our quality and assurance will go up.
  • Account recons
  • Reporting
  • Matching
I think BlackLine will provide amazing insight and efficiency to any mid-size or larger company across the world. Many companies do not realize their inefficiencies and BlackLine can provide them a way to more easily succeed. Even companies that think their processes are perfect would stand to give BlackLine a run.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I implement BlackLine for my clients and they use it to automate their various Close to Report processes, from recs to journals. BlackLine is a one-of-a-kind tool in the market. It helps tackle various intercompany pain points through a methodical, well-thought-out, end-to-end solution.
  • Connecting to SAP
  • Automating recurring manual steps
  • Visibility to leadership
  • Less time spent initially acting upon tickets
  • Better connectivity with ERPs other than SAP
  • Provide a list of choices for generally requested customizations
BlackLine is a one-of-a-kind tool in the market. It helps not only with managing IC transactions but also with identifying potential data issues that can help improve data quality and processes upstream.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are excited at the opportunities we have to implement BlackLine's Account Rec and Task Modules as a part of initial implementation as well as pursue future opportunities like Smart Close and FR Analytics. Our team is expecting to significantly reduce manual effort so we can repurpose our team to focus on improving our deliverables as a finance function and focus on more value-added analysis work.
  • Scalability to be able to start small and then continue to expand the use of BlackLine with additional modules
  • The implementation process is smooth and it is nice to have dedicated support throughout the process
  • Customer focus of hearing what users want to see for future products
  • It is a bit daunting to implement at first
  • Change management with internal Finance teams
BlackLine is well suited for the journal entry, accounting rec, and close process. It aims to simplify and reduce manual effort.
Angelique Peltier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use transaction matching in BlackLine to reconcile our fiduciary bank accounts. BlackLine has moved us out of the traditional Excel bank reconciliations and opened the door to automation. Our month-end close process for these accounts is more efficient than we ever imagined it could be, because of BlackLine.
  • Transaction Matching
  • Automation
  • Reporting
  • Education Documentation
  • Commenting on transactions
  • Easier ways to rebuild match sets and data sources
Bank reconciliation and data matching are two scenarios we have found BlackLine to be the most useful.
September 27, 2023

BlackLine Works!

Score 10 out of 10
Vetted Review
Verified User
We have many affiliates within the organization. While not all of them use BlackLine, I support the administration of the affiliates that use it. I am also encouraging the implementation of its use for those that do not. We primarily use Task Management and Account Reconciliations. We have rolled out the SAP Connector and are now training on Enhanced Reporting.
  • Ease of use
  • Organization
  • Support
  • Security
  • Design Options
  • Aesthetics
  • Organization structure
  • Access management
I think it is integral to use this system to gain efficiencies and centralize the organization of your balance sheet information.
Score 9 out of 10
Vetted Review
Verified User
My team uses BlackLine for Bank Reconciliations and Balance Sheet Reconciliations. It's one place to reconcile and record your entries with a place to attach backup for audit purposes.
  • Matching
  • Amortization Schedules
  • To me, It doesn't feel intuitive or as user friendly
In my experience, you will get what you put into BlackLine. I used to work with BlackLine in a previous role and it was only used to do reconciliations. It kept a good record of what makes up your GL balance and is easy to attach and find documentation pertaining to your rec. Upon joining this new organization, which utilizes BlackLine to a greater capacity, it's clear to me that if you are willing to dedicate the time and effort to utilize BlackLine, it can be an efficient tool. We use this now to record amortization, so we only have to make the initial entry.
September 18, 2023

We love BlackLine!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Blackline has helped eliminate so many of our Excel spreadsheets and manual close processes. This is one of the best software implementations I have been a part of. We continue to work with them to think about our processes in new ways and work toward more efficiency and automation. I cannot recommend this enough!!
  • Account Reconciliations
  • Variance Analysis
  • Task Management
  • Prices do go up yearly
In my opinion, if you are still doing account reconciliations and variance analysis in Excel, you need Blackline!! You will not regret investing in this program. As long as your company/department is willing to change processes to become more efficient, this is a home run!
September 18, 2023

Recommend BlackLine!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Blackline to complete account reconciliations, journal entries, and task management. These products have helped with maintaining visibility and manage workflow.
  • Workflow Management
  • Visibility
  • Easy of use/navigate
  • Adding new entities into existing grouped account recs
  • Bulk re-assignment of journal masters
  • Ability to select specific journal masters to run to create child journals
Blackline is excellent at workflow management. We were printing journal entries, account reconciliations, and support, and routing for approval. Using BlackLine has completely eliminated this process.
Jodi Martin, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are just beginning the Automation journey and have implemented reconciliations and are working on tasks. We hope to add matching and journal entries after variance analysis. In the Black Conference is a great learning resource!
  • Blackline has great customer service and support.
  • Blackline provides great visibility of key accounting functions
  • Blackline allows standardization and visibility of finance and accounting tasks and processes.
  • I’d like to see the learning paths in Blackline U be more intuitive.
  • I’d like to see further Essen of use in Blackline in designing reconciliation templates
Blackline is a great tool to move toward automation and get a change management and automation plan in motion. I haven’t found anything that Blackline isn’t appropriate for. Generally the Blackline tool works great when it is set up and used as intended. That being said, it takes time and focus to implement correctly. Investment of time up front reaps the benefits.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
BlackLine is helping to streamline our process and ensure all tasks (such as journal entries and account reconciliations) required during a period-end are completed timely and accurately while providing insights into progress along the way. For us, the dashboard provides great visibility on the status of reconciliations and tasks assigned to both you and your team. Reports generated out of BlackLine are very useful as well.
  • Transaction matching
  • Journal Entries
  • Account reconciliations
  • It would be nice if it was easier to modify/ customize the fields shown when you select an item on your dashboard.
  • I wish the dashboard refreshed automatically once an item was marked completed
  • Greater visibility over different time periods
Account reconciliations can be standardized with various template options to choose from depending on the type of account. Account reconciliations can even be set up with amortization schedules that are easily customizable and accounts have the option to auto-certify. Tasks help our team to monitor, certify, and collaborate. It's nice that tasks can be set up with custom frequencies.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
BlackLine is used at my organization as an automation tool to reconcile cash transactions in order to generate journal entries in an efficient manner. We also utilize BlackLine's account reconciliation module which adds a layer of sophistication and control to our month end financial close procedures.
  • Cash matching automation
  • standard format and control for account reconciliations
  • Fixed Asset and Depreciation account reconciliation template
  • More user friendly administrative functions
BlackLine is very well suited to match large sets of data to generate journal entries.
Matt Gustus, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlackLine is used internationally by all of our finance teams. This helps us track and document our review of journal entries and account reconciliations. We have now expanded our BlackLine use to manage SOX Compliance - we are able to set reminders on key controls, maintain support and provide auditor access to reduce our time spent pulling support at year end.
  • Ease of Use
  • Responsiveness to changing accounting landscape
  • Helpful support function
  • Full implementation can be cumbersome and involves IT
It is helpful in documenting everything we need it to for SOX compliance. It reduces the time spent answering auditor questions as we direct them to BlackLine for the majority of schedules and support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We primarily use BlackLine to substantiate the month-end close for our growing portfolio of managed entities. Since we utilize many different banking solutions and have multiple bank accounts per entity, the volume of transactions we have to reconcile monthly was much too tedious to do manually with our accounting ERP. As such, we had previously spent a week out of our close just reconciling bank activity; now we are able to reconcile the cash accounts daily, with BlackLine doing most of the work.
  • Bank reconciliation
  • Audit and attestation
  • Month-end close
  • Module-based pricing
  • Unintuitive reporting
  • No dark mode
BlackLine is incredibly robust when it comes to transaction matching. The functionality of creating match rules helps the users come up with ways to match over 95% of the transactions and makes it easy to understand how to make sure that the data entered into your accounting ERP will jive with the given rules. BlackLine can also be used in many more situations, and the flexibility of the software allows for your accounting team's creativity to create automated solutions. While they do offer customer service and will work with you to build more automation solutions, I would recommend that you have a team that is more tech-savvy or innovative.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlackLine is used for Account Reconciliations, Automated Journal Entries, and Automated Corporate Allocations. Separately, we use a BlackLine product called Smart Close to harmonize and automate our general ledger processes and tasks. BlackLine has enabled efficiency savings, quality improvement, stronger internal controls, and harmonization across regions and company locations. Efficiency gains have enabled our Shared Services environment to significantly expand without adding staff. Productivity gains within our accounting teams have enabled more focus on analysis and project management.
  • Highly user friendly
  • Highly reliable tool, as it consistently works and works well
  • Makes life easier for auditors, as our auditors compliment the tool
  • Improves discipline to encourage process harmonization and singularization
  • Helps to spur ideas of new ways to automate and document to further improve value
  • Although powerful, the Transaction Matching Module is difficult to learn and understand
  • The Sandbox, or test environment, of BlackLine does not link to Production, so everything you do in Sandbox must be recreated in Production and vice-versa
BlackLine helped us gain significant efficiency, quality and control improvements, which allowed us to increase workload in our Shared centers without adding people. Audit findings were reduced, and reconciling items in account reconciliations were reduced in both quantity and time outstanding. Automation of journal entries and account reconciliations have allowed better insight as to how things are done, and helped to eliminate unnecessary journal entries, while enabling more consistency in supporting documentation, which greatly helped both our auditors and personnel reviewing and approving journal entries. The Smart Close tool is a HUGE asset if you use SAP. Substantial opportunity for efficiency and quality gain, internal control improvement, and process simplification and harmonization.
June 30, 2023

Closing Savior

Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlackLine has helped speed up the Reconciliation process and well keeping track of the closing process. Journal Entry also help ensure proper approval and review using their workflow certification process. We upload balances every 20 minutes using Boomi & the GP Connector. Can't wait to see the BlackLine Studio at the end of the Qtr so that we can start documenting all the processes and integrations related to all the accounting processes and integrations.
  • Track your monthly close
  • Reconciliations
  • Out of the box reports from the systems
  • Matching
  • Financial Reporting , like Planful and Profix _ another game changer
Scenario 1 Reconciliations save in different network folders on the company's network, documentation no available , big accounting staff turnover BlackLine will centralize templates fully secure on the cloud, balances will flow automatically to the system therefore it does not matter who comes and go accountants should be able to read instructions and complete the appropriate reconciliations
June 29, 2023

#BlackLineforlife!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Blackline Matching and Reconciliations and have heard all great things from all of our Finance departments about improvements and time savings. The Reconciliations product has opened visibility of all recons to our Internal and External auditors and has allowed us to work on standardization across the board as well. Matching has saved so many hours from the financial close process and we have so many use cases we add to the list to start building all the time!!
  • All reconciliations are in one spot - don't have to access from multiple drives/folders
  • Matching pulls in transactional data which allows more automation through In Transit and auto-certifications
  • Everything is easily accessed from the side bar of the main page - the search is even more helpful if you're not sure of the category you're looking for
  • I'd love to have the option to dynamically group in Matching on both Data Sources instead of just the first one
  • I wish there was a report option for UnMatched Transactions that I could schedule to send - specifically it pulls the transactional detail for unmatched transactions for specific Match Set
One thing we found is that you need to have your recons laid out before you start recons in Blackline. There are many options in there so discussing the appropriate way to create a recon in BL before implementation might be better.

One other thing we found is that Matching is a much quicker implementation if you already have the account you're wanting to create a Match Set on completely reconciled. This will not help you reconcile an account that is really large without drawing a line in the sand for a write off threshold.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Blackline plays a key role in our culture of process improvements. It has enabled our team to reduce the use of spreadsheets and manual procedures for many of our processes. We have rolled out multiple modules that provided instant wins. I cannot imagine going back to our old processes and handling our current volume without Blackline.
  • Transaction matching eliminates the need for "rainbow" spreadsheets (manual excel matching). It increases the visibility and control of items. It can be a huge time saver.
  • The task module is a great way to manage items or responsibilities. Inclusion of up to date and accurate purpose and procedures helps when tasks transition between team members.
  • Consolidation Integrity Module has simplified the reconciliation between the consolidation software and our general ledger system. It was a great improvement to our processes.
  • The journal entry module does not allow users to tab between fields in the templates and online forms.
  • In transaction matching, I would like to see the ability to match two transactions that net to zero within the same data source.
  • In static transaction matching, I would like to see the option to allow the preparer to approve suggested matches.
Blackline is an excellent transition from manual processes such as excel reconciliations and excel task lists. The reconciliation module electronically stores the reconciliation, support and workflow all in one place. Tasks can be scheduled based on the desired frequency and due dates so that no tasks is overlooked.
Christopher Boutros | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
BlackLine is used to monitor our close processes, account reconciliations, and task management. It is only used in our accounting department, but benefits the entire company by ensuring that the data is accurate. We used to manage the close process in Excel which yielded no accountability and did not assure us that the work was getting done accurately.
  • Easy to use UI.
  • BlackLine system training.
  • Automation.
  • Not all fields have an audit trail.
  • They didn't have an API that worked with Intacct when we initially onboarded them.
It really depends on the needs of the company, but any company that needs to monitor and automate their close process, my first choice is BlackLine.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use BlackLine for tasks, transaction matching, and reconciliations. BlackLine helped us improve period-end close flow and documentation. Our reconciliations are consistent across the company and many get picked up by auto-certification rules so we don't have to review and document each period. The reconciliations contain the necessary time and date stamps that our auditors look for to prove that dual review is happening in a timely manner. Probably the highest impact product we implemented was transaction matching for our bank activity. Our implementation consultant was extremely helpful and knowledgeable about setting up matching rules. These rules automatically match off transactions, so we only have to look at the exceptions. We were able to get an impressive match rate of 95%.
  • Bank Transaction Matching
  • Task Flow
  • Implementation Guidance
  • Account Manager Turnover High
BlackLine is particularly helpful for bank transaction matching. The auto-certification rules save us so much time versus manual matching. This has allowed our staff accountant more time to work on higher-level and more value-added tasks. The task management piece has also been very nice because we were able to set up task dependencies. This prevents an employee from signing off on a task until another necessary prior step is performed. It was a bit of a challenge to determine which templates to use for reconciliations because certain templates allow for accruable/prepaid items and others allow for list items that do not change. However, after this was explained in more detail, we were able to assign the right templates.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently I hold a system administration role and I also perform monthly/quarterly reconciliations in Blackline as a preparer. Business problems that Blackline addresses mainly would be having the ability access reconciliations across all regions on one platform. We have over 30 regions that perform reconciliations on a monthly basis. So to be able as a system admin keep all accounts assigned accurately and up to date is a must with the volume we see every month.
  • Alert users of unassigned accounts
  • Easy GL/subledger uploads
  • Community resources
  • Easier report usage
  • Managing active users status
Blackline by far is the most user friendly system I have used over my accounting years. Whether you are a small organization or a global company Blackline will fit all your needs and solve all your concerns.
Score 8 out of 10
Vetted Review
Verified User
Starbucks initially implemented the BlackLine solution to go paperless for journals (using tasks) and reconciliation preparation and approval back in 2012. In 2019 we implemented the matching and journal module for our revenue accounting team, which supports over 10,000 retail stores and roughly 1.5 billion in sales monthly. After a few years of learnings and working with BlackLine and various account managers, we were able to realize time savings of over 200 hours per month for a single team. In 2021, journals and matching expanded to other teams within the Starbucks accounting organization, and another 200 hours per month of time savings were achieved. This took partnering with members of the BlackLine development team and having some tough conversations with our support teams at BlackLine. We had some challenges with new releases and had to actively work to understand the impact to our users and escalate tickets as needed. In 2022 we hit a good stride and truly had an amazing story to share. As winners of the 2022 Modern Accounting Award, Starbucks was recognized as pioneers. I value our partnership with BlackLine, UHY, and our internal technology department to achieve success to date.
  • Listens to customer feedback to make an improved product.
  • Open to companies challenging the status quo and finding solutions that may not have been thought of before.
  • Working with cutting edge companies to come up with new products and solutions.
  • Early functionality for Oracle users - a lot of the new products are only for use by SAP users.
  • Access to API data to improve the reporting of data out of BlackLine.
  • Ability to create reports in BlackLine across data sources.
  • Ability to email reports out of BlackLine (either ad-hoc or scheduled reports) as opposed to the current process of having the user access BlackLine to retrieve the report.
BlackLine is a very robust system and is capable of improving processes. However, it does take time and resource investments. If companies do not have the time and resources and are not willing to invest time and resources, this product will not solve their issues. This is an investment and can be an incredibly powerful tool; however, it won't do the work without guidance. The level of engagement and size of project may evolve over time, however, companies need to understand that it is not an overnight success, but the success that can be achieved in the long run is worth it. I also recommend working with a seasoned implementation partner on a new project. As a company develops the skills to lead the transformation, a partner may not be needed as much, but it is definitely recommended to start.
Return to navigation